Please note that it can take up to 14 days for us to process returns. We do not acknowledge returns until they are processed so please check your tracking number to confirm that we've received it. We will e-mail you when the return has been processed.
Please note that we do not acknowledge returned items until they are processed. This can be up to 14 working days. If you want to check that we've received your item please contact the courier you used with the tracking details.
If your return was sent more than 14 days ago then you MUST send us us the tracking number you were given at the post office here:yolc.com/contactpage
Please check that you have received an order confirmation e-mail. If not then your order may not have been processed. If you did not use the correct postcode associated with your card when ordering then your payment will be returned by our fraud filter and the order should be placed again using the correct postcode connected with your bank account/ card.
Please note that in busy times orders can take 7 days to process.
Please note that certain items are sent at different times. Please allow 7 days for delivery of your full order. If more than 7 days have passed since your order then please let us know what is missing here: yolc.com/contactpage
As soon as you place your order, we start processing it. We will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.